IT Business Support Manager

Are you ready to take the reins in a dynamic role that combines the thrill of system administration with the excitement of spearheading cutting-edge projects? If you're passionate about ERP systems, adept at problem-solving, and ready to make a significant impact, we want you to join the team!

As IT Business Support Manager, key responsibilities will be to: -

• Take charge of helpdesk tickets, ensuring swift resolutions, and collaborate with third parties when needed. You'll be the hero our system users can rely on!
• Dive into the intricacies of SYSPRO, PRISM-MIS, and OPSYS, providing ongoing support, troubleshooting, and identifying opportunities for enhancement. Your expertise will be the driving force behind our system's success!
• Be the visionary behind new projects and functionalities within our systems. Your role will involve defining, delivering, and implementing improvements that will shape the future of our business processes.
• Lead small projects, work closely with the IT Business Systems Manager, and contribute to the development of our application roadmap. Your insights will be invaluable in steering our systems toward excellence!
• Create comprehensive manuals and documentation, ensuring the seamless operational and maintenance of ERP software. Your attention to detail will be the cornerstone of our system's reliability.
• Collaborate with internal and external partners to enhance reporting and streamline system integrations. Your efforts will ensure our systems operate at peak performance.

The successful candidate will: -

• Have experience in implementing and/or supporting mid-market ERP and other business systems.
• Have IT experience gained within a manufacturing environment.
• Be proficient in SQL, especially with MS SQL Server, relational databases, and reporting tools. Familiarity with common programming tools is a plus.
• Have strong understanding of business processes across functions such as finance, supply chain, and manufacturing in relation to ERP systems.
• Have the ability to analyse complex business requirements, identify system gaps, and propose effective solutions.
• Bring a helpful and positive attitude to our busy environment, contributing to a vibrant workplace.
• Hold a degree in computer science, information systems, or a related field. Relevant certifications in ERP systems are a bonus.

On offer: -

• A salary to £40,000
• Pension scheme
• 25 days holiday plus 8 bank holidays, increasing with service to 28
• Medicash scheme
• Sick pay
• Free carparking
• Death in service at 4 times salary

If you're ready to embark on a thrilling journey of innovation, collaboration, and professional growth, apply now! Join us as we redefine the future of business systems and propel your career to new heights. Your adventure awaits!

To apply, please follow the 'apply now' link to send your CV to Emma Brighouse at Morgan Ryder Associates.

At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.