Banner Default Image

IT Helpdesk Support

Job Title: IT Helpdesk Support
Contract Type: Permanent
Location: Burnley
Salary: £38000 - £46000 per annum + Excellent!
Start Date: ASAP
REF: BBBH11717_1673011098
Contact Name: Emma Brighouse
Contact Email:
Job Published: 28 days ago

Job Description

This thriving manufacturing business who produce precision engineered components, are looking to attract an IT professional into the team who will provide first line support for 100 on site users.

The purpose of the role is to provide hardware and software support services which will include the installation, repair, upgrade and troubleshooting.

Reporting to the IT Manager, as IT Helpdesk Support you will: -

  • Provide support to end users for computer, application, systems, device, access and telephone issues.
  • Identify, research and resolve technical problems.
  • Respond to phone, email and on-line requests for assistance.
  • Prioritise, document and monitor requests in applicable systems and tools.
  • Escalate problems as appropriate.
  • Keep clients informed of updates and progress.
  • Test and install computer systems and software.

The successful IT Helpdesk Support will: -

  • Have gained working experience in an IT support role, within any industry.
  • Be a competent user of Microsoft Office and internet applications.
  • Strong written and oral communication skills.
  • Enjoy working in a varied role.

On offer: -

  • A salary to £46,000
  • 26 days holiday plus 8 bank holidays
  • 10% pension scheme
  • Private health care
  • Life assurance
  • Critical illness cover
  • Early finish on a Friday
  • Flexible hours
  • Office based role

Interested? To apply for this opportunity please send your CV to Emma Brighouse at Morgan Ryder Associates by following the 'apply now' button.

At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.