Customer Service Team Leader

Customer Service Team Leader

Job Title: Customer Service Team Leader
Contract Type: Permanent
Location: Flint, Flintshire
Salary: Negotiable
Reference: BBBH8173_1611234518
Contact Name: Danielle Carr
Contact Email:
Job Published: January 21, 2021 13:08

Job Description

Customer Service Team Leader


Competitive Salary

We currently have an exciting opportunity to recruit an experienced Customer Service Team Leader. Proven leadership skills are crucial to this role as well as experience working in a fast paced, customer focused environment.

The successful candidate will be working for a global manufacturing company, committed to sustainability and innovation. They will work with and lead colleagues to provide a seamless customer experience.

Key Responsibilities:

  • Manage the day to day supervision of your team, handling any issues.
  • Monitor your teams performance, identifying any training needs.
  • Provide leadership, coaching and development.
  • Manage projects including integration of digital systems and new product ranges.
  • Participate in Team leader and any ad hoc meetings.
  • Ensure that relevant procedures and KPI's are set and adhered to.


  • Previous experience within a manufacturing environment.
  • Previous experience as a customer service team leader
  • Experience working in a fast paced, customer focused environment.
  • Highly organised with experience of managing complex projects to strict deadlines.
  • Ability to remain calm, focused, and professional under pressure.
  • Strong analytical skills and the ability to problem solve.
  • Ability to negotiate and communicate effectively with all levels within the organisation.
  • Experience of using SAP advantageous but not essential as training provided.

At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.