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Customer Service Team Leader

Customer Service Team Leader

Job Title: Customer Service Team Leader
Contract Type: Permanent
Location: Republic of Ireland
Industry:
Salary: Up to £40000 per annum
Reference: BBBH8194_1614245512
Contact Name: Danielle Carr
Contact Email: danielle@morganryder.co.uk
Job Published: February 25, 2021 09:31

Job Description

Customer Service Team Leader

Up to 40,000

Dundalk

I have an exciting opportunity to recruit an experienced Customer Service Team Leader. Proven leadership skills are crucial to this role as well as experience working in a fast paced, customer focused environment.

The successful candidate will be working for a global manufacturing company, committed to sustainability and innovation. They will work independently as well as support and lead colleagues to provide a seamless customer experience.

Key Responsibilities:

  • Management of key customer accounts to a high standard
  • Manage the day to day supervision of your team, handling any issues
  • Monitoring, measuring and analysing team performance
  • Identify and conduct any training needs
  • Provide leadership, coaching and development
  • Attending meetings
  • Involvement in reviewing and enhancing processes and implementing new systems for the business.

Requirements:

  • Previous experience as a customer service team leader
  • Ability to remain calm, focused, and professional under pressure.
  • Strong mathematical skills and possess first class administration, communication and organisational skills.
  • The ability to work to deadlines within a busy, demanding office environment whilst being able to pay attention to detail to ensure accuracy of work
  • Ability to negotiate and communicate effectively with all levels within the organisation.
  • Experience of using SAP advantageous but not essential as training provided.

At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.