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SENIOR PROGRAMME MANAGER / CUSTOMER RELATIONS MANAGER

Job Title: SENIOR PROGRAMME MANAGER / CUSTOMER RELATIONS MANAGER
Contract Type: Permanent
Location: North Wales, Wales
Industry:
Salary: £55000 - £60000 per annum + Benefits
REF: LCE0609CRM_1507649795
Contact Name: Christine Edwards
Contact Email: christine@morganryder.co.uk
Job Published: 7 days ago

Job Description

SENIOR PROGRAMME MANAGER / CUSTOMER RELATIONS MANAGER

To £60000 & BENEFITS PACKAGE

PERMANENT

We currently have an opportunity for an experienced Programme Manager/Customer Relations Manager to join a global business who manufacture engineered components for aerospace/defence industries.

The Senior Programme Manager will focus on maintaining high levels of customer satisfaction and overall relationship building with Aerospace OEM's.

Key responsibilities:

  • Act as main interface to external customers and co-ordinate all aspects of high risk, complex projects/programmes
  • Ensure delivery of new products/programmes is to the target level of quality, on time and within budget according to programme plans
  • Carry out risk assessment of programmes, resolve any issues and instigate corrective action
  • Regular and consistent reporting of key KPI's; delivery performance, arrears, quality, transport etc.
  • Provide continuous input/direction to programme and commercial teams in all areas; customer satisfaction, changes in scope, risk assessment
  • Maintain and report key metrics for senior management team
  • Regular visits to customers to develop relationships

Key requirements:

  • Degree or equivalent in an engineering/technical discipline
  • Proven track record of high level customer relationship management in an engineering environment - Aerospace preferred
  • Experience of risk management and problem resolution
  • Good financial and commercial acumen
  • Good negotiator and mediator
  • Pro-active and able to work with people at all levels

To discuss this role in more details please contact Christine Edwards at Morgan Ryder Associates on 0151 480 2300

At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.